By being on this page, the customer acknowledges they have read, understand, and agree to these policies. If, for any reason, the customer disagrees, they are required to contact management as soon as possible to express their issue. PROGRESS management will do everything within reason to resolve the issue, if the need be.
Student Visa
90 day ED visa
12 / 15 month ED visa
B visa extensions
O visas extensions
30 / 60 / 90 extensions
90 day ED visa
12 / 15 month ED visa
B visa extensions
O visas extensions
30 / 60 / 90 extensions
Copyright © 2001 PROGRESS Language School, all rights reserved, is licensed and certified by the Royal Thai Ministry of Education, Registration No. ชบ0003/2545
Copyright © 2011 PROGRESS Visa Services, all rights reserved, is licensed and certified by the Department of Business Congress, Ministry of Development. Registration No. 0203554002559
Progress Language School and PROGRESS Visa Services are affiliates of each other. Some or all of the information contained on this page is legally distributed by either of these affiliates, or shared by both. Until such time that a website can be established for PROGRESS Visa Service Ltd., Partnership, any questions may be directed by using the comment forms which appear throughout our website, or by going to our contact page and using the information therein to bring your questions or concerns to our attention. We will respond in a short time as best as we can.
Legal Disclaimer: The name use of the name "PROGRESS" on this website refers to either PROGRESS Language and Computer School (heretofore known as PROGRESS Language School), or PROGRESS Visa Services Ltd., Partnership (Heretofore known as PROGRESS Visa Services), both of which are licensed and certifed by their respective Thai ministries:
Visa Process
Your knowledgebase
Your knowledgebase
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Signing up July 03, 2011
Document preparation July 03, 2011
Document validation July 03, 2011
Passport required specifications July 03, 2011
Document collection July 03, 2011
Obtaining the visa July 03, 2011
Reporting back to PROGRESS July 03, 2011
Attendance July 03, 2011
Code of conduct and Behavior July 03, 2011
Full tuition payments July 03, 2011
90-day report: to PROGRESS July 03, 2011
90-day report: to Immigration July 03, 2011
Deposits and monthly installments July 03, 2011
Refunds and cancellations July 03, 2011
Signing up
Document preparation
Document validation
Passport required specifications
Document collection
Obtaining the visa
Reporting back to PROGRESS
Attendance
Full tuition payments
90-day report: to PROGRESS
90-day report: to Immigration
Deposits and monthly installments
Refunds
This policy outlines the responsibilities, obligations and duties of our customers in order to facilitate our processes to provide them the best possible customer service for their visa and language needs.
Passport:
The customer's passport allows him or her to be in the Kingdom legally, and it is the customer's responsibility to maintain the upkeep of this document at all times, as well as to meet all of the requirements of the information contained within the stamps and attachments that are contained within their passport.
School:
The customer, as an enrolled student, will abide by the school's code of conduct and behavior, as well as these policies, in order to gain the most out of their learning experience
Passport:
The customer's passport allows him or her to be in the Kingdom legally, and it is the customer's responsibility to maintain the upkeep of this document at all times, as well as to meet all of the requirements of the information contained within the stamps and attachments that are contained within their passport.
School:
The customer, as an enrolled student, will abide by the school's code of conduct and behavior, as well as these policies, in order to gain the most out of their learning experience
Code of conduct and Behavior
The signup process will have been explained in detail by the time the customer has made the decision to choose their visa option and language choice for learning. The customer will then make the necessary deposit or payment in full and provide all of the needed items in order to maintain the timeline for processing the documents in a timely manner and avoiding overstay. As a service provider, it is the customer's responsibility to engage trust in our services and to allow us to do what we do best without any due cause of interference. Because we are professionals, we expect the customer to comply with our suggestions or requests for items needed to provide exceptional service and accuracy in visa and language services.
The customer's passport must have a minimum expiration time remaining of 6 months and no less. There must be a minimum of 2 blank pages to accomodate stamps. Any past overstay stamps that were resolved at an immigration office within the kingdom, and not at the border, may have an effect on the cost and manner in which they procure their visa.
Once the customer makes the necessary payments and provides the necessary items, and their passport clears our specification guidelines, they will accept a waiting period of seven to ten business days (less government holidays or special shutdowns) before their documents return from the Royal Thai Ministry of Education and are available for pickup to take to get their visa.
The customer has a responsibility to provide the necessary items to facilitate PROGRESS in all document preparation in order to deliver them to the Royal Thai Ministry of Education. Any delay on the customer's part may accrue additional fees, penalties or costs that are the customer's responsibility to resolve in a timely manner. PROGRESS is not responsible for reminding the customer of what they already know.
Once the documents return from the Ministry of Education, office staff will attempt to make contact with the customer at the phone number they listed on their signup form. PROGRESS will not be responsible for making a second attempt other than a courtesy. The phone will record a missed call and the customer will return the call. In the event the customer experiences loss or theft of their phone, or gets a new SIM card, it is their responsibility to inform PROGRESS immediately.
Upon obtaining their documents from PROGRESS, the customer will then be responsible for hand carrying these documents, along with their passport, to a Thai embassy or consulate outside of the Kingdom and obetinaing their visa of choice. In the event the customer does so without any aid from PROGRESS, the customer is on their own and must handle all complications as they occur. In the event the customer has PROGRESS get the visa for them in Bangkok, then PROGRESS will assume all responsibility for getting the visa only. In performing the latter, the customer acknowledges Power of Attorney to PROGRESS to handle this option.
Upon getting the visa stamped into thir passport, the customer will report back to PROGRESS as soon as possible in order that PROGRESS can obtain a photo copy of the visa for their compliance records. Failing to do so will constitute a violation of this policy. At this time, PROGRESS will staple a report date that reminds the customer to report to us approximately after 60 days. This is in order to begin the document preparation for the first visit to immigration to gain another 90-day extension. Failure to show up on time will constitute a violation of this policy and may accrue additional fees and costs, whioch are the customer's responsibility.
The customer acknowledges that they will attend class in the order that their schedule dictates, and maintain an acceptable level of attendance over the course of their tenure. Failure to show up on time and regularly will be documented as a "late report" or "no show" and reported to the Ministry of Education only in the event that they run an audit on our school. Failure to maintain an acceptable attendance rate, or accrual of hours might possibly constitute a termination of the customer's visa sponsorship through our school. PROGRESS strictly adheres to the policy of the Ministry of Ecucation and these policies tend to change without notice.
In attending, whether conducting business of the day, or being at our premises for a class, the customer will at all times maintain a courteous and professional attitude to all PROGRESS staff. There will be no foul language, racist remarks, or any other sort of this kind of thing tolerated. There will be no alcohol or drunkenness on our premises. Any negative remarks towards His Majesty the King, or any member of the Royal Family, will constitute immediate termination from our school. As an adult, we expect you to behave as a mature adult, respectful to the Thai people, its culture, and our foreign staff, and we will return so in kind.
The customer will report to PROGRESS according to the reminder that was stapled in their passport when they returned from getting their visa. The customer will provide any additional items needed to facilitate the preparation of these documents. The customer may be asked to remit any overdue installments towards the purchase of their visa and course. Failure to remit will will constitute a delay in document preparation, and could lead to additional fees and costs, which are the customer's responsibility.
Once the documents return from the Ministry of Education, office staff will attempt to make contact with the customer at the phone number they listed on their signup form. PROGRESS will not be responsible for making a second attempt other than a courtesy. The phone will record a missed call and the customer will return the call. In the event the customer experiences loss or theft of their phone, or gets a new SIM card, it is their responsibility to inform PROGRESS immediately. The customer will then pick up their documents in a timely manner and report to immigration for their next 90-day extension.
Some of our visa packages require the customer to pay the full amount. This is simply a way for PROGRESS to protect their financial interests on an item that they have no way of collecting on, once the passport is handed back to the customer. This primarily revolves around visas that only require one set of paperwork for the term, and then the customer is on the honor system to report for class and fulfill their committment to learning the language they selected.
Visa and language packages that offer a deposit and monthly installments, or any other form of payment, will require the customer to adhere to those policies strictly. In the event the customer fails to make timely payments, all work and support towards their visa and their documents will cease and desist until their account is paid up to date. The customer will also be denied any attendance to their classes, and they will be documented as "no show due to non-payment". We will hold our customers to the same standard that all good businesses hold their customers to, and including government institutions.
Cancellations
PROGRESS will not refund towards visas that require a full payment simply because the customer already has the visa stamped into their passport, to their benefit.
Courses: There are no cancellations for group courses. Private courses require 24 hours advance notification, or a documented record of the attempt. Exceptions require a note or receipt from a valid authority such as a doctor of law enforcement official.
Visas: A visa can be cancelled simply by leaving the country without a re-entry permit. Therefore, it is up to the customer if they wish to cancel their visa. This choice does not constitute any notification to PROGRESS, however we would be be appreciative if this were so.
All refunds towards visas that require a deposit and installments will be handled on a case by case basis. In this event, if PROGRESS has been found to not have committed any errors, then no refund will be forecoming. If any administrative handling or processing has been performed topwards the customer's documents prior to the request for a refund, then due fees will be deducted for those services. PROGRESS General Management will hold the final word on these issues as they arise. We strive to be fair, yet we also expect our customers to be straightforward, truthful, timely and upfront before and after purchasing our services.
Upon occassion, PROGRESS will add to / edit / or delete from this customer policy on this website. You should check this page occasionally to ensure you are familiar with any changes.
Bookmarks will be added later. Please use mouse to scroll for now. We apologise for this short-term inconvenience.
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Using personal information
PROGRESS may use your personal information to:
Administer this website;
Personalize the website for you;
Enable your access to and use of the website services;
Publish information about you on the website;
Send to you products that you purchase;
Supply to you services that you purchase;
Send to you statements and invoices;
Collect payments from you; and
Send you marketing communications.
Where PROGRESS discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.
In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, [NAME] may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
PROGRESS may use your personal information to:
Administer this website;
Personalize the website for you;
Enable your access to and use of the website services;
Publish information about you on the website;
Send to you products that you purchase;
Supply to you services that you purchase;
Send to you statements and invoices;
Collect payments from you; and
Send you marketing communications.
Where PROGRESS discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.
In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, [NAME] may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
Using personal information July 03, 2011
